WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
If you haven’t received an email conformation yet, don’t worry! It usually takes a few days for us to process your order, and even then, you might not receive a confirmation email until a day after we ship it. For more information, look at our “Shipping & Tracking” page.
WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER?
We need your email and phone number in order to contact you, in case something goes wrong with shipping or we need more information in order to ship your order. We won’t send you spam emails, and we won’t share your contact info with anyone—promise!
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order has been shipped, DHL will send you a confirmation email, which contains a tracking number for your convenience. It may take a couple of days before you receive it, though.
I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER! CAN YOU CHANGE IT?
If we haven’t shipped your order out yet, then yes! Get in touch with us, and we’ll do our best to remedy the situation right away. When sending an email, make sure that you include the correct address so that we can amend the shipping info.
DO YOU MAKE CUSTOM ORDERS?
Unfortunately, we don’t. Maybe someday, though! Suvani Jewelry has grown rapidly over the past few years. Who knows what we might get into next?
DO YOU OFFER NICKEL-FREE JEWELRY?
We know just how uncomfortable nickel can be to someone who is allergic to it, and we know that it can be difficult to find nickel-free jewelry. That’s why, YES, we have nickel-free products! Not everything is nickel-free, but we have a wide variety of lovely accessories for you to choose from if you have a nickel allergy.
HOW DO I FIND MY RING/NECKLACE/BRACELET SIZE?
Finding what size of jewelry you want can seem like a complicated process. Luckily, we’ve boiled it down to a simple science for you—head over to our “Ring Size Chart,” “Necklace Size Chart,” or “Bracelet Size Chart” to determine your size!
DO YOU HAVE A CATALOG?
Suvani Jewelry does not offer a catalog. We find that our website is much better organized and easier to navigate than a catalog. Also, using a website instead makes the payment and shipping processes easier—meaning that you’ll get your orders sooner!
DO YOU ACCEPT WHOLESALE ORDERS?
We do! Suvani Jewelry also offers discounts on bulk purchases of certain volumes. Visit our “Wholesale Order” page to learn more.